Privacy Policy

Effective October 13, 2026.

Who we are

HailPort is a lead-response and booking-request service operated by Crimson Digital Services LLC (doing business as HailPort, “we”, “us”), Middle River, Maryland, on behalf of independent marine service businesses (“the shop” or “the business”).

What data we collect

When you contact a business that uses HailPort, or contact HailPort directly, we process:

• Your name, if you provide it;
• Your phone number (used to route and reply to messages);
• The content of your messages (SMS, web form, or email);
• Customer and vessel records created from what you tell us (for example, boat type and length, marina or location, and service requested);
• A record of your SMS consent and any opt-out (date, time, and how it was given).

We do not require you to create an account, and we do not collect payment or bank details, passwords, or sensitive personal data through this service.

How we use it

We use your information only to respond to your request: to gather the details of the service you need, pass a booking request to the business, send you updates about that request, and keep the service secure and working.

Who can see your data

Each business using HailPort is responsible for the personal data of its own customers. We process that data on the business’s behalf to run the service. The operator of HailPort can view message content and customer records solely to operate, secure, and support the service. We use service providers (for example, our SMS carrier, hosting, database, and email providers) only to deliver the service, and they may not use your data for anything else.

SMS and mobile information

This section covers the HailPort SMS program run by Crimson Digital Services LLC. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support of our services, such as our SMS carrier and messaging platform, is permitted only to deliver the messages you asked for.

Texts are about your service request only (intake questions, scheduling, and updates the shop approves), never marketing. Message frequency varies by request. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

What we do not do

• We do not record calls. No audio is stored; forwarded calls connect you directly to the business.
• We do not sell or rent your personal information.
• We do not use your messages to train AI models.

Retention

We keep message logs, customer records, and delivery logs only as long as needed to operate the service for the business. Outbound SMS delivery logs are purged on a 90-day cycle. Opt-out records are kept so we can keep honoring your opt-out.

Access, export, and deletion

To request access to, export of, or deletion of your personal data, contact the business you messaged, or email us at chris@hailportmd.com. We will work with the business to complete the request and confirm when it is done.

Changes

If we change this policy, we will post the new version here with a new effective date.

Contact

Crimson Digital Services LLC (HailPort), Middle River, Maryland. Email: chris@hailportmd.com.